Terms, Conditions and Warranty
RETURN & CLAIMS POLICY.
Please examine all goods before cutting.
We are unable to accept claims of any nature, including colour variation, after the fabric has been cut. This includes orders delivered to a third party, i.e. workroom or furniture factory, etc.
It is normal for fabrics to appear slightly ‘off square’ – this is due to finishing processes and provided lengths are cut to pattern rather than to weft, made up drapes will hang satisfactorily. In fabrics with a horizontal pattern, allow a tolerance of up to 2cm, from the centre of the width, for bowing.
When making fabric up always double check that the right side is being used, Ministry of Textiles cannot be responsible for fabrics used the wrong way around, if you need more assistance please feel free to contact us.
Returns can only be accepted if accompanied by the reason for the return and also the relevant invoice number.
All goods are supplied on the understanding that our liability for any defect is limited to a sum not exceeding the invoiced value of the fabric.
Fabrics are supplied to trade customers on a wholesale only basis according to the following terms:
- Approved Credit Account: Strictly net 30 days from statement date, unless otherwise agreed.
- No Approved Credit Account: Proforma Account – In the absence of approved credit arrangements payment for all goods must be made prior to the release of goods for delivery.
- We reserve the right to withhold supply of goods unless these terms have been met.
. If payment is not received on the due date and without consultation then we reserve the right to add interest to the value until the payment is received.
It is not possible to cancel orders which have been especially imported by prior negotiation.
We are, however, able at times to cancel orders, provided the goods have not been cut or dispatched. Ministry of Textiles cannot be held liable for goods supplied correctly to order and subsequently cancelled by the end purchaser. In some cases, there may be a ‘cut fee’ for cancelled orders (this is to cover the time taken to process the credit, inspect and manually add the stock back into the system).
Download the MOT Warranty here: MOT WARRANTY